The following Social Media Policy sets out Maloidea srl's communication rules for the correct use of social channels.

Social Media Purposes:

Maloidea's social accounts are used to promote our brand, interact with customers and share industry-relevant content, information, images and videos.

Tones

We are committed to maintaining a professional and respectful tone in all interactions on social media.

Maloidea invites users to a conversation that is:

- courteous: the opinion of others is always welcome, but polite and respectful tones must be used both towards ourselves and towards other users
- constructive: we accept comments and/or criticism to improve our products/services
- honest: our products are covered by industrial patents, therefore copying and reproducing them is forbidden
- open: we accept advice and suggestions to offer you solutions that are increasingly in line with our values: wellness, design and innovation.

All this always in respectful and polite tones

Content
We only use original or authorised images and materials to avoid copyright issues. Any claims or statements related to products must be accurate and verifiable, avoiding claims that are not supported by reliable data or research, regarding the benefits of designer seating. Maloidea will remove content that violates this Social Media Policy or any applicable law and will block the responsible user.We want to use hashtags and mentions strategically, to increase visibility and engagement.
Monitoring and analysis

We constantly monitor engagement and response metrics to optimise content strategies and regularly conduct trend and feedback analyses to adjust the strategy and identify opportunities for improvement.